
Patient Care Representative
Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
- Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day providing assistance as needed.
- Provide a pleasant, and prompt check-in experience for all patients by verifying information necessary, and assisting with any questions they may have around the patient questionnaires and forms.
- Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
- Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
- Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
- Cross-check and update next-day charts as evidenced by the appointment schedule.
- Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
- Complete appointment confirmation calls based on the patient appointment schedule.
- Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
- Fill out essential reports and forms as requested.
- Additional administrative responsibilities as needed.
Competencies
- Demonstrated knowledge of material, methods, instruments and equipment.
- Demonstrated ability to read, write, and perform mathematical calculations.
- Ability to follow oral and written instructions.
- Demonstrated ability to multi-task, work in a fast paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Required Education and Experience
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Must be able to work under pressure and respond to patient requests in a positive manner.
Preferred Education and Experience
- Associates’ Degree


Position Type and Expected Hours of Work:
- This is a full-time position.
- Days and hours are Monday through Friday 8:00 A.M. – 5:00 P.M. with occasional overtime.
Benefits
- 401(K) Company Match
- Medical and Dental Insurance
- Vision Benefits
- Flexible Spending Accounts
- Pet Insurance
- Disability Insurance
- Life Insurance
- Continuing Education
- Paid Time Off

Our Locations

News
How Dermal Fillers Can Help You Look and Feel Younger
Eye CareReviewed By: Dr. John P. Fezza A glance in the mirror sometimes shows more than wisdom lines—it can reveal cheeks that seem flatter than a year ago or lips that no longer frame a smile the way they once did. If that reflection feels unfamiliar, dermal fillers might offer the subtle shift you’re hoping for: a […]
Read More… from How Dermal Fillers Can Help You Look and Feel Younger
Corneal Disease: Early Signs, Common Causes, and Ways to Protect Your Sight
Eye CareReviewed By: Dr. Priya Mathews, MD The cornea—the clear, dome‑shaped surface at the front of the eye—does two jobs at once. It bends incoming light so images are in focus and shields delicate tissue from dust, germs, and ultraviolet rays. When disease, injury, or infection disturbs that transparent layer, vision can blur within hours or fade […]
Read More… from Corneal Disease: Early Signs, Common Causes, and Ways to Protect Your Sight
How Digital Eye Strain Affects Productivity and Ways to Prevent It
Eye CareReviewed By: Dr. Trisha Werner Staring at a screen for too long can leave your eyes feeling tired, dry, and unfocused. If you’ve ever had a headache after a day in front of the computer, or your eyes feel heavy by afternoon, you’re not alone. These are all common signs of digital eye strain—a problem many […]
Read More… from How Digital Eye Strain Affects Productivity and Ways to Prevent It
How Dermal Fillers Can Help You Look and Feel Younger

Reviewed By: Dr. John P. Fezza A glance in the mirror sometimes shows more than wisdom lines—it can reveal cheeks that seem flatter than a year ago or lips that no longer frame a smile the way they once did. If that reflection feels unfamiliar, dermal fillers might offer the subtle shift you’re hoping for: a […]
Read More… from How Dermal Fillers Can Help You Look and Feel Younger
Corneal Disease: Early Signs, Common Causes, and Ways to Protect Your Sight

Reviewed By: Dr. Priya Mathews, MD The cornea—the clear, dome‑shaped surface at the front of the eye—does two jobs at once. It bends incoming light so images are in focus and shields delicate tissue from dust, germs, and ultraviolet rays. When disease, injury, or infection disturbs that transparent layer, vision can blur within hours or fade […]
Read More… from Corneal Disease: Early Signs, Common Causes, and Ways to Protect Your Sight
How Digital Eye Strain Affects Productivity and Ways to Prevent It

Reviewed By: Dr. Trisha Werner Staring at a screen for too long can leave your eyes feeling tired, dry, and unfocused. If you’ve ever had a headache after a day in front of the computer, or your eyes feel heavy by afternoon, you’re not alone. These are all common signs of digital eye strain—a problem many […]
Read More… from How Digital Eye Strain Affects Productivity and Ways to Prevent It
Check Us Out On Social.


We are a proud partner of US Eye, a leading group of patient-centric, vertically integrated multi-specialty physician practices providing patients with care in ophthalmology, optometry, dermatology and cosmetic facial surgery.