Patient Care Representative
Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
- Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day providing assistance as needed.
- Provide a pleasant, and prompt check-in experience for all patients by verifying information necessary, and assisting with any questions they may have around the patient questionnaires and forms.
- Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
- Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
- Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
- Cross-check and update next-day charts as evidenced by the appointment schedule.
- Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
- Complete appointment confirmation calls based on the patient appointment schedule.
- Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
- Fill out essential reports and forms as requested.
- Additional administrative responsibilities as needed.
Competencies
- Demonstrated knowledge of material, methods, instruments and equipment.
- Demonstrated ability to read, write, and perform mathematical calculations.
- Ability to follow oral and written instructions.
- Demonstrated ability to multi-task, work in a fast paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Required Education and Experience
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Must be able to work under pressure and respond to patient requests in a positive manner.
Preferred Education and Experience
- Associates’ Degree
Position Type and Expected Hours of Work:
- This is a full-time position.
- Days and hours are Monday through Friday 8:00 A.M. – 5:00 P.M. with occasional overtime.
Benefits
- 401(K) Company Match
- Medical and Dental Insurance
- Vision Benefits
- Flexible Spending Accounts
- Pet Insurance
- Disability Insurance
- Life Insurance
- Continuing Education
- Paid Time Off
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News
US Eye/Center For Sight announce ‘Better Together Employee Relief Fund’ to support team members impacted by Hurricane Ian
News & Updates, UncategorizedAt US Eye/Center For Sight we are incredibly proud of our amazing staff who make the impossible possible and change people’s lives, through the gift of sight, every day. Our team was devastated to witness the destruction left behind by Hurricane Ian in Southwest Florida, impacting over 300 of our hard-working employees and their families […]
Newsweek Names Two Center For Sight Optometric Physicians to ‘America’s Best Eye Doctors’ List
News & UpdatesSARASOTA, Fla. (August 16, 2022) – Center For Sight is honored to announce that Newsweek has named optometric physicians, Joseph Sowka, O.D., F.A.A.O., Diplomate and Lori Vollmer, O.D., M.S., F.A.A.O., to their 2022 ‘America’s Best Eye Doctors’ list. With over 53 years of combined industry experience, the husband-and-wife duo started at the practice in 2020. […]
Center For Sight Surgeons to Perform Free Vision-Restoring Procedures for Those Less Fortunate
Mission Cataract, News & UpdatesSARASOTA, Fla. (July 25, 2022) – Center For Sight is preparing for its annual Mission Cataract event scheduled for July 27 and August 3. Cataract surgeons Dr. David Shoemaker, Dr. William Soscia, Dr. Joshua Kim, Dr. Joaquin De Rojas, Dr. Priya Mathews, Dr. Jon Berlie, Dr. Glenn Campbell and Dr. George Brinnig will perform free […]
US Eye/Center For Sight announce ‘Better Together Employee Relief Fund’ to support team members impacted by Hurricane Ian
At US Eye/Center For Sight we are incredibly proud of our amazing staff who make the impossible possible and change people’s lives, through the gift of sight, every day. Our team was devastated to witness the destruction left behind by Hurricane Ian in Southwest Florida, impacting over 300 of our hard-working employees and their families […]
Newsweek Names Two Center For Sight Optometric Physicians to ‘America’s Best Eye Doctors’ List
SARASOTA, Fla. (August 16, 2022) – Center For Sight is honored to announce that Newsweek has named optometric physicians, Joseph Sowka, O.D., F.A.A.O., Diplomate and Lori Vollmer, O.D., M.S., F.A.A.O., to their 2022 ‘America’s Best Eye Doctors’ list. With over 53 years of combined industry experience, the husband-and-wife duo started at the practice in 2020. […]
Center For Sight Surgeons to Perform Free Vision-Restoring Procedures for Those Less Fortunate
SARASOTA, Fla. (July 25, 2022) – Center For Sight is preparing for its annual Mission Cataract event scheduled for July 27 and August 3. Cataract surgeons Dr. David Shoemaker, Dr. William Soscia, Dr. Joshua Kim, Dr. Joaquin De Rojas, Dr. Priya Mathews, Dr. Jon Berlie, Dr. Glenn Campbell and Dr. George Brinnig will perform free […]
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We are a proud partner of US Eye, a leading group of patient-centric, vertically integrated multi-specialty physician practices providing patients with care in ophthalmology, optometry, dermatology, audiology and cosmetic facial surgery.
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