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Patient Care Representative

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions:

  • Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day providing assistance as needed.
  • Provide a pleasant, and prompt check-in experience for all patients by verifying information necessary, and assisting with any questions they may have around the patient questionnaires and forms.
  • Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
  • Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
  • Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
  • Cross-check and update next-day charts as evidenced by the appointment schedule.
  • Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
  • Complete appointment confirmation calls based on the patient appointment schedule.
  • Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
  • Fill out essential reports and forms as requested.
  • Additional administrative responsibilities as needed.

Competencies

  • Demonstrated knowledge of material, methods, instruments and equipment.
  • Demonstrated ability to read, write, and perform mathematical calculations.
  • Ability to follow oral and written instructions.
  • Demonstrated ability to multi-task, work in a fast paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Required Education and Experience

  • High school diploma.
  • Experience with Microsoft Office products.
  • Prior experience in a customer service role.
  • Must be able to work under pressure and respond to patient requests in a positive manner.

Preferred Education and Experience

  • Associates’ Degree

Position Type and Expected Hours of Work:

  • This is a full-time position.
  • Days and hours are Monday through Friday 8:00 A.M. – 5:00 P.M. with occasional overtime.

Benefits

  • 401(K) Company Match
  • Medical and Dental Insurance
  • Vision Benefits
  • Flexible Spending Accounts
  • Pet Insurance
  • Disability Insurance
  • Life Insurance
  • Continuing Education
  • Paid Time Off

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    We are a proud partner of US Eye, a leading group of patient-centric, vertically integrated multi-specialty physician practices providing patients with care in ophthalmology, optometry, dermatology, audiology and cosmetic facial surgery.

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